Information related to TLC Technologies and/or our products
12/10/2017 - IT Support System Version 2.5 Update
A minor update to the system provides a revised ticket list view for desktop and a revamped mobile & tablet UI. This update will automatically roll out during October 2017. If you are using a self-hosted edition of the IT Support System, you will need to contact our support team to request the update.
28/04/2017 - IT Support System Version 2.5 Released
We are pleased to announce Version 2.5 of our IT Support System software is now released. The new features include automated email processing & basic charts/graphs.
If you are using the hosted IT Support System, this upgrade will be applied over the weekend (29th - 30th April). If you are using a self-hosted edition of the IT Support System, you will need to contact our support team to request the upgrade.
29/11/2016 - IT Support System Patch Released (Version 2.3.1)
A bug was identified which prevented privileged users from changing the priority of support requests. We are happy to announce that this bug has now been patched. If you are using the hosted IT Support System, this patch is already applied. If you are using a self-hosted edition of the IT Support System, you will need to contact our support team to request the patch files & instructions.
01/12/2015 - Facebook Promotion: Freebie Fridays Launched
We have launched a new promotion exclusively on Facebook: Freebie Fridays. This promotion is active during December 2015 and expires on 25/11/2015 (Christmas Day). We have some great gifts to give away to lucky likers of the TLC Technologies Facebook page, all you need to do to be in with a chance of winning is like our page, share the current promotional post on your news feed and keep checking back each day for updates. The lucky winners will be drawn at random each Friday in December, our first freebie is an 8GB TLC Branded USB Flash Drive complete in presentation box.
The freebie may change each week, you'll have to stick around to find out! The Christmas Day draw will be special..!
01/02/2015 - IT Support System (Version 2.3) Released
We are happy to announce as of today, Version 2.3 of our IT Support System is now live. The new version provides a cleaner, easier to use interface as well as enabling full tablet and mobile optimisation.
01/04/2014 - Lesson Observer Pro Software Upgrade (Version 3.0) Released
We are happy to announce as of today, Version 3 of our Lesson Observer Pro software is available for both existing and new customers. If you are using an older version of our observation software, contact us today to get your upgrade scheduled. For information on the new software release and what benefits it brings, click here.
01/02/2014 - Lesson Observer Pro Software Upgrade (Version 3.0)
Coming soon: Version 3.0, a new system built on the success of Version 2 with many new features and a whole new interface designed to make the user experience even easier and simplified.
We have set up a web page specifically for the software upgrade which can be found here.